Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and bs999 when you open an account, place a bet, or move funds through bKash, Nagad, or Rocket.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to change with notice
bs999 Terms and Conditions That Govern Your Account
HOW WE OPERATE

How bs999 Handles Your Account Data

We hold your account data under the obligations set out in our privacy policy, which forms part of these terms. Here is how the key areas work in practice.

Account Security

Your account is protected by password and OTP verification. We never ask for your PIN or wallet password — any message doing so is not from us.

Data Retention

We keep transaction records and account activity logs for as long as required by applicable law and our internal audit obligations.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your browser settings.

Requesting Changes

To update your registered details or request a data review, contact support with your account ID. We process verified requests within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a dispute about a transaction or account action, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID so we can pull up your case without delay.

Live Chat Open the chat widget from any page on bs999 to raise a terms or account query with a support agent in real time.
Email Support Send a detailed account query to our support address. Include your registered email and the transaction or event in question.
Help Centre Our help centre carries the current version of these terms alongside answers to common account and wallet questions.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how these terms apply to your wallet and betting activity.

These terms apply to anyone who opens or uses a bs999 account. Access depends on your local law and whether sports betting is permitted in your eligible region.

Yes. All three wallets are covered. Each transaction is subject to these terms and to the individual wallet provider's own conditions, which you accept separately.

Depending on the breach, we may suspend your account pending review, restrict withdrawals, or close the account. We will notify you by email and explain the reason.

Contact support via live chat or email within the dispute window stated in the relevant section of these terms. Include your account ID and the transaction reference.

We send notice to your registered email before any material change takes effect. Continuing to use your account after that date means you accept the updated terms.

Yes. Submit a request through support with your verified account ID. We will provide the relevant records in line with applicable data rules and our retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.